FAQ

How does this work, exactly?

Purchase your animal, and choose the options from the pull-down menus to customize your animal. After payment is sent, I will send you my address so that you can mail your clothing/fabrics. Then I will make your animal & send it back. US shipping is included.

How many clothing items should I send?

Up to 12″ animals, please send 1-4 clothing items. Up to 15″ animals, please send 3-6 clothing items. 18-20″ animals, please send 6-8 clothing items. 21+” animals, please send 7-9 clothing items. If you do not send enough clothing items to complete your animal, I will fill in with a solid coordinating fabric as needed.

A “clothing item” is generally considered a sleeper, sleep n play, swaddle, onesie, pant, dress, etc. You could also send blankets, swaddles, crib sheets, adult t-shirts, etc. You can always send a message if you have any questions about what to send. Please include the height of the animal you ordered when you send a message about clothing.

What if I don’t have any clothing items, or aren’t willing to send them?

No problem. I know some people don’t have access to clothing items, or just can’t part with them. I can always purchase fabric for you. Just let me know the color(s)/theme and I’ll find the perfect thing.

Do you send back scraps or extra clothing?

Absolutely! Anything larger than 2″ will be sent back to you with your animal.

Will my animal be the same size as my newborn?

No. While I do make them the same height (within half an inch) and weight (within half an ounce) as your baby, you will notice right away the the animals are much “fluffier” than a newborn! If I made them the same proportions as a newborn, they would lose all the cuteness as a stuffed animal. So while the height and weight will be accurate, they will not be the same size as your baby was.

What is your current turnaround time?

Current turnaround time is approximately 2-4 weeks. After I receive your clothing items, I will assign you an order number, so you can watch the schedule.

What shipping service do you use?

I use USPS Priority Mail Shipping for all items. US shipping is included. International shipping will have an additional fee, and can get quite expensive due to the weight of the animals. USPS Priority Mail Shipping typically takes 1-3 days.

Do you make any other animals?

Although I have made custom animals in the past, due to order volume, I am now only offering what is on the website.

What is the smallest and largest animals you have made?

The smallest animal I have made was 5 inches and less than 1 pound. The largest animal I have made was 33 inches and 26 pounds.

How long have you been making these?

I made my first memory bear in 2016 & have made over 2,000 since then.

Which animal should I get?

I would recommend the most popular bear. It comes out adorable every time. The elephant and fox are other favorites of mine.

Are these toys?

No; these are not toys. They are meant as keepsakes & are perfect for sitting on a shelf, out of reach of children. They are machine sewn with hand-sewn elements and small parts, and are not suitable as toys.

What is your return policy?

I do not offer returns/refunds due to the custom work that goes into each animal. Of course, if something is incorrect about your animal- like the height, weight, or embroidery, I will certainly fix that! Pretty much the only complaint I see from customers is that their animal was larger than they expected. Please see the FAQ “Will my animal be the same size as my newborn?”

Where do I send my clothing items?

You will be emailed my address after check out.